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When I told support my results they actually said, well 5 6Mbps would be better. Really?Ok, called Internet provider and upped the speed. Now I'm getting just over 6Mbps. No improvement. Somewhere along the way they sent a replacement product and nothing got better. Skybell's support is an absolute joke. They are very nice, but they repeatedly failed to fully read my emails. I would give them very detailed information like, I did a speed test, under these conditions, and here were my results. And they would reply something like, here's an idea, do a speed test, here's how to do it, and let me know the results. This happened repeatedly with various bits of information. Finally, being at my wits end, I wrote them an email letting them know I couldn't wait for them to start selling their product through 3rd party vendors so I could start reviewing it true to my word.